Oh yes, wait a minute Mr Postman
Wait Mr Postman
Please Mr Postman look and see
If there’s a letter in your bag for me?
Why’s it takin’ such a long time
For me to hear from that boy of mine?
Now, change the “postman” to “delivery guy”, and the “letter” to “package” and this would have become my song!
This post is about my personal experience with the delivery crew (or man) of this courier company called Fastrack Courier Philippines, nothing more, nothing less. So what I’m about to share is based on actual events that took place between November 6th and 9th, and not intended to try to persuade any of you, my dear Readers, to boycott the services of this company. Let my testimony serve only as a warning that hopefully you’d find helpful when you’re trying to decide on which courier service to hire in the future. If you’re like me and you have very low tolerance for the kind of behavior, actions or work ethics that I will be describing shortly, then I suppose you already know what your decision will be.
Fastrack Who? What?
This was the first time I’ve ever heard of Fastrack Courier Philippines, and so far my experience with them had been a nightmare! To say that the delivery crew (or whoever it was they sent out to actually deliver the package to my doorstep) was incompetent and rude would be an understatement.
I recently subscribed to the beauty box subscription service of Belle de Jour Power Planner called the BDJ Box and this company turned out to be the courier service hired by BDJ to deliver the beauty boxes to their subscribers. My BDJ Box was supposed to have arrived last Tuesday, November 6th. I missed the package the first time ’cause I wasn’t home so they (the delivery crew) arranged another delivery date and time with me (which was supposed to be on November 7th but was later on moved to the 8th, by 2pm). However, they didn’t show up on the day and time we agreed on. They kept me waiting and after two hours of no-show, I was the one contacting them, asking them what happened. They never bothered to call me up to let me know what was going on or what was causing the delay, or even bothered to apologize. They instead asked for an alternative address. I patiently made new arrangements with the same people and was promised that they will deliver my package that same night (November 8th), only to find out the following day (November 9th, by 3pm) that they failed to deliver yet again. What’s worse was that they even concocted a story that they came by to deliver but no one would accept it, but everyone at the reception desk (of the drop-off place) said no delivery crew ever came by. So they finally decided to deliver to the original address, without telling me, and without any call or text message to coordinate with me or to update me, and no, not even to apologize… still.
On the evening of November 9th, half an hour after I got home, my neighbor knocked on my door to hand me my BDJ Box which was delivered by Fastrack Courier Philippines that night and the delivery guy left it with my neighbor. The only redeeming grace in all of this was that (1) my neighbor was kind enough to receive my package on my behalf and upstanding enough to have made sure he didn’t lose or damage my package, and (2) I got my BDJ Box finally!!!
I reported the unpleasant incident to BDJ and to their credit, they responded promptly and assured me that they will investigate this matter. Meanwhile, I also sent a private message directly to Fastrack Courier Philippines via their Facebook page and… Lo and behold! NO RESPONSE.
I’d like to think that this was an isolated incident, but so far Fastrack Courier Philippines has done nothing towards proving that to be the case despite all appearances to the contrary. Is it really expecting too much to hold a local company, or the Filipino staff and crew, to a high degree of customer service? Is the Filipino really incapable of achieving that kind of excellence when it comes to work ethics, respect and integrity? Based on your own experiences involving unpleasant customer service, what do you think?
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